Employees in the least-skilled positions that accept the professional role of agent for the patient are demonstrating?

Question 1

2 out of 2 points

Employees in the least-skilled positions that accept the professional role of agent for the patient are demonstrating:

• Question 2

2 out of 2 points

Having requisite abilities that result in effective action and superior job performance is the definition of:

• Question 3

0 out of 2 points

Across the disciplines of nursing management, public health and health-services management, competencies such as finance/business acumen, clinical knowledge and quality improvements are:

• Question 4

2 out of 2 points

What is a written plan for replacing people who depart from management positio

• Question 5

2 out of 2 points

Why implement a “Caught in the Act” program?

• Question 6

2 out of 2 points

What is the purpose of a PIT?

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• Question 7

2 out of 2 points

What is an organization’s standing multidisciplinary committee that is concerned with biomedical ethical issues and decision making processes and policies?

.

• Question 8

2 out of 2 points

What is a program that uses a mix of mentoring, special assignments and continuing education to identify and address opportunities for improvement (OFIs)?

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• Question 9

0 out of 2 points

Which of the following is an output-oriented measure of leadership function?

• Question 10

2 out of 2 points

The ethical foundation of transformational management drives most policy in the United States and is reflected in the:

• Question 11

2 out of 2 points

One purpose of cultural leadership is to sustain an environment where all associates are:

• Question 12

2 out of 2 points

Who would be considered internal customers to the logistic support team?

• Question 13

2 out of 2 points

What is an example of promoting shared values to establish a central moral focus?

• Question 14

2 out of 2 points

To allow stakeholders to seek the solutions best for all, what does the transformational culture emphasize?

• Question 15

0 out of 2 points

Which of these statements demonstrates shared commitment?

• Question 16

2 out of 2 points

What is the purpose of operational leadership?

• Question 17

2 out of 2 points

What is the first step towards evidence-based management?

• Question 18

2 out of 2 points

What is a reporting and communication system that links each operating unit to the governing board, usually by grouping similar centers together under middle management?

• Question 19

2 out of 2 points

Looking up clinical procedures or coaching a new manager are examples of what type of training?

• Question 20

2 out of 2 points

What is one reason that high-performing HCOs can thrive under prevailing reimbursement schemes?

• Question 21

2 out of 2 points

What is the intent of the knowledge management function to sustain operational infrastructure?

• Question 22

2 out of 2 points

Whose duty is it to ensure adherence to the calendar for annual planning?

• Question 23

2 out of 2 points

Which leadership level provides the fact base for all goal-setting activities?

• Question 24

2 out of 2 points

What can be estimated on the basis of the numbers of patients expected and length of time they will require service, plus idle time allowances?

• Question 25

2 out of 2 points

What element is mistakenly cited as a requirement for the transition to evidence-based management, but in actuality is not a requirement?

• Question 26

2 out of 2 points

Monitoring stakeholder groups to identify changes in needs and desires is an activity attributable to which function that sustains operational infrastructure?

• Question 27

2 out of 2 points

What is the Library of Work Processes, Protocols and Measures?

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• Question 28

2 out of 2 points

What are performance measures for the responsive communication function?

• Question 29

2 out of 2 points

To be successful, accountability must pass the test of control, which means:

• Question 30

2 out of 2 points

Performance measures that reflect the processes they purport to measure are considered

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